Terms and Conditions

Chapter 1: General Provisions

Article 1 (Scope of Application)

1. These terms (hereinafter referred to as “this Agreement”) apply to the study abroad support contract (as defined in Article 2, Paragraph 1) concluded between the applicant (as defined in Article 2, Paragraph 2) and Life Journey Global LLC (hereinafter referred to as “the Company”).
2. Matters not specified in this Agreement shall be governed by Canadian laws or general customs.
3. Notwithstanding the preceding two paragraphs, if the Company and the applicant agree otherwise, such agreement shall take precedence.

Article 2 (Definition of Terms)

1. In this Agreement, “Study Abroad Support Contract” refers to the contract in which the Company provides support services to the applicant in accordance with the terms of this Agreement. The application and establishment of the contract are stipulated in Articles 4 through 6.
2. “Applicant” refers to the person who has concluded a Study Abroad Support Contract with the Company.
3. “Support Services” refers to the services provided by the Company to the applicant based on the Study Abroad Support Contract, with the specific contents defined in Article 3.
4. “Service Countries” refers to the countries designated by the Company for support services, including the United States, Canada, the United Kingdom, Ireland, Australia, the Philippines, Malta, India, China, South Korea, etc.
5. “Destination Country” refers to the country within the Service Countries where the applicant will study abroad.
6. “Educational Institution” refers to the various schools that the applicant will attend in the Destination Country.
7. “Accommodation” refers to the lodging facilities used by the applicant in the Destination Country, limited to those operated or partnered with by the Educational Institution.
8. “Study Abroad Program” refers to the study abroad courses offered by the Educational Institution.
9. “Study Abroad Period” refers to the period from the start date to the end date of the Study Abroad Program as determined by the Educational Institution.

Chapter 2: Support Services Provided

Article 3: Support Services

1. Before concluding the Study Abroad Support Contract, the Company provides the following services free of charge to applicants (hereinafter referred to as “Prospective Applicants”). However, these services are provided voluntarily by the Company, and the Company assumes no responsibility for their implementation. (1) Free Consultation: The Company provides advice based on consultations from Prospective Applicants regarding the selection of Destination Countries, Educational Institutions, and study periods. (2) Estimation of Study Abroad Costs: The Company estimates the approximate costs of studying abroad based on the conditions of the Prospective Applicants. (3) Study Abroad Information Sessions: The Company holds sessions providing general information on studying abroad and specific details regarding the Destination Countries.
2. After concluding the Study Abroad Support Contract, applicants can receive the support services provided by the Company. However, services will only commence after payment of the service fees is confirmed. The support services provided by the Company are limited to study abroad support services, and the Company assumes no responsibility for contracts with Educational Institutions, Accommodations, or other organizations. (1) Study Abroad Procedures: The Company will handle procedures such as applying for contracts with Educational Institutions and Accommodations, overseas remittances, and other procedures designated by the Company. (2) Optional Services:
   • ① The Company will handle the application procedures for schools other than those partnered with the Company (excluding universities and vocational schools as specified in ③).
   • ② The Company will handle visa application procedures if requested by the applicant.
   • ③ The Company will handle application procedures for universities or vocational schools not partnered with the Company.
3. In addition to the support services stipulated in the previous paragraph, applicants can receive the following support services free of charge during their Study Abroad Period, limited to Accommodations for which the Company handled the procedures. However, the Company assumes no responsibility for any issues arising at the Accommodations. (1) Accommodations operated or partnered with by the Educational Institution (limited to those for which the Company handled the procedures):
   • If problems arise between the applicant and the Accommodation, the Company will coordinate and negotiate with the Educational Institution to resolve the issues based on the applicant’s wishes. However, the decision on whether and how to resolve the issue lies with the Educational Institution, and the Company does not guarantee the realization of the applicant’s wishes. The Company also assumes no responsibility for the occurrence of problems, their resolution, or the content of the resolution. The Company may cease negotiations at its discretion. (2) Accommodations operated by institutions other than the Educational Institution:
   • The Company does not provide support services for these Accommodations and assumes no responsibility for any issues arising from them.
4. Even if the Company handles the application procedures between the applicant and the Educational Institution/Accommodation, the applicant must confirm the application details (including the contract period). Some Educational Institutions and Accommodations charge fees on a weekly basis, requiring payment for each week if the services are used. The Company will proceed with the procedures based on the assumption that all details in the application form submitted by the applicant have been confirmed. Therefore, the Company fulfills its responsibility upon completion of the confirmation and assumes no further responsibility beyond that point.

Chapter 3: Application and Establishment of the Study Abroad Support Contract

Article 4: Application for the Study Abroad Support Contract

1. Application Procedure:
   • Those wishing to apply for the Study Abroad Support Contract (hereinafter referred to as “Prospective Applicants”) must fill in the required information on the application form designated by the Company, agree to the terms of this Agreement, and submit it to the Company by email (limited to the address designated by the Company) or by postal mail.
2. Payment of Service Fees:
   • If Prospective Applicants wish to use the paid support services, they must pay the service fees by transferring the amount to the account designated by the Company at the time of application for the Study Abroad Support Contract. Transfer fees are the responsibility of the Prospective Applicant.

Article 5: Rejection of Contract Conclusion

1. If a Prospective Applicant applies under the preceding paragraph and falls under any of the following conditions, the Company may reject the application. The rejection is limited to the Study Abroad Support Contract and does not affect other contracts the Prospective Applicant has with other institutions. The Company assumes no authority or responsibility for other contracts.
   1. If the Company judges that the desired study abroad content cannot be realized even with the Company’s support services.
   2. If the Company judges that the Educational Institution, Accommodation, Study Abroad Program, etc., to which the application is made, does not meet the conditions.
   3. If the Prospective Applicant has a past or present physical or mental illness that may recur.
   4. If the Prospective Applicant obstructs the Company’s arrangements intentionally or due to negligence.
   5. If the Prospective Applicant fails to submit the required documents by the deadline.
   6. If the Prospective Applicant cannot be reached at the contact information provided or does not respond to the Company’s communications.
   7. If the Prospective Applicant falls under any of the following categories:
      • ① Has been denied a visa or entry in the Destination Country in the past.
      • ② Has been questioned or inspected upon entry into a foreign country in the past.
      • ③ Has been questioned during a visa application process and investigated by immigration authorities in the past.
      • ④ Has been ordered to leave the Destination Country in the past.
      • ⑤ Has been detained by police authorities in the Destination Country in the past.
      • ⑥ Has committed a crime in the Destination Country in the past.
   8. If a minor, and parental (guardian) consent cannot be obtained.
   9. If the Prospective Applicant (including cohabiting family members) is deemed to be or suspected of being involved with anti-social forces.
   10. If the Company otherwise judges that the application cannot be accepted.
2. Prospective Applicants must declare the facts regarding whether they fall under any of the items in the preceding paragraph at the time of application under Article 4.

Article 6: Establishment of the Contract

• The Study Abroad Support Contract is established when the Prospective Applicant completes the procedures specified in Article 4, the Company accepts the application form from the Prospective Applicant, and the service fees specified in Article 4, Paragraph 2, are received and accepted by the Company.

Chapter 4: Changes and Cancellation of the Contract

Article 7: Changes to the Contract by the Applicant

1. Procedure for Changing the Contract:
   • After the Study Abroad Support Contract is established, if the applicant wishes to change the contract with the Educational Institution or Accommodation, the applicant must pay the prescribed change fee to the Company. The change fee includes $250 (USD) plus overseas remittance fees (in the currency unit of each Destination Country), change fees for Educational Institutions (ranging from $50 to $300 depending on the institution), etc. The Company will handle the change procedures. However, the following cases are exceptions where the Company cannot handle the change procedures. The Company assumes no responsibility for any inconvenience or damage to the applicant arising from this.
     • (1) If the Educational Institution or Accommodation does not permit changes.
     • (2) If less than 31 days remain from the change request date to the start date of each contract (Study Abroad Program, Accommodation, etc.).
     • (3) If the Company judges that it cannot handle the change procedures.
2. Notification of Change Procedures:
   • If the applicant wishes to change the contract, they must notify the Company by email or postal mail, not verbally. The change request date is the date when the Company receives and confirms the notification of the contract change.
3. Implementation of Change Procedures:
   • The Company will promptly carry out the change procedures after receiving the notification. However, the change procedures are subject to the contract with the Educational Institution or Accommodation, and additional change fees may apply, or changes may not be possible. The costs and responsibilities in this case are borne by the applicant, and the Company assumes no responsibility.

Article 8: Changes and Termination of the Contract by the Company

• If the Company judges that the performance of support services is impossible due to force majeure such as natural disasters, wars, riots, government orders, etc., the Company may change or terminate the contract upon notification. In this case, the Company is not obligated to refund any fees or costs already paid and assumes no liability for damages.

Article 9: Contract Cancellation by the Applicant

1. Overview of Contract Cancellation:
   • The applicant may cancel the Study Abroad Support Contract at any time. However, in this case, the Company is not obligated to refund any service fees already paid and assumes no liability for damages.
2. Cancellation Procedures:
   • If the applicant cancels the Study Abroad Support Contract, the Company may handle the cancellation procedures for the contracts with the Educational Institution or Accommodation that the Company has arranged. However, the following cases are exceptions where the Company cannot handle the cancellation procedures. The Company assumes no responsibility for any inconvenience or damage to the applicant arising from this.
     • (1) If the cancellation is due to the applicant’s own reasons, such as dissatisfaction with the environment, location, facilities, instructors, staff, or the content of the Study Abroad Program at the Educational Institution or Accommodation.
     • (2) If the Educational Institution or Accommodation does not permit cancellations.
     • (3) If the Company judges that it cannot handle the cancellation procedures.
3. Refunds Associated with Cancellation Procedures:
   • If a refund is available from the Educational Institution or Accommodation (refer to Article 14), the Company will receive the refund and transfer the amount after deducting cancellation fees and penalties (hereinafter referred to as the “Company Refund Amount”) to the account specified by the applicant. However, the transfer fees are the responsibility of the applicant. If the Company Refund Amount is less than the sum of the cancellation fees and the amount payable under the contracts with the Educational Institution or Accommodation, the applicant must immediately pay the shortfall.
4. Cancellation Fees and Penalties:
   • Depending on the timing of the cancellation request (defined in Paragraph 5), the following provisions apply:
     • ① Within 7 days from the date of the Study Abroad Support Contract (excluding cases ③ and ④): In principle, no cancellation fees or penalties will be charged.
     • ② After 7 days from the date of the Study Abroad Support Contract: A cancellation fee of $250 (USD) will be charged, but no penalties will be charged in principle.
     • ③ If less than 31 days remain before the departure date or the start date of the Study Abroad Program, whichever is earlier: A cancellation fee of $250 (USD) and a penalty of 30% of the refund amount from the Educational Institution to the Company, after deducting the cancellation fee, will be charged.
     • ④ If less than 7 days remain before the departure date or the start date of the Study Abroad Program, whichever is earlier: A cancellation fee of $250 (USD) and a penalty of 50% of the refund amount from the Educational Institution to the Company, after deducting the cancellation fee, will be charged.
     • ⑤ If 7 days have passed since the start date of the Study Abroad Program: No refund will be available.
     • ⑥ If the visa is rejected: A cancellation fee of $250 (USD) and a penalty of 20% of the refund amount from the Educational Institution to the Company, after deducting the cancellation fee, will be charged.
5. Admission fees or registration fees, homestay arrangement fees, visa support fees, and other service fees are non-refundable for any reason.
   Deposits or down payments paid to secure limited-time or limited-number campaign slots are non-refundable for any reason.
   All transfer fees and overseas remittance fees incurred during refunds are the responsibility of the applicant.

Article 10: Contract Cancellation by the Company

Right to Cancel the Contract:

• The Company may cancel all or part of the Study Abroad Support Contract after notifying the applicant (or without notice if notification is difficult) if any of the following circumstances arise. The cancellation is limited to the Study Abroad Support Contract with the Company and does not affect contracts with Educational Institutions or Accommodations. The Company has no authority or responsibility for contracts with third parties. (1) If the Company judges that the desired study abroad content cannot be realized despite the support services provided by the Company. (2) If the applicant does not meet the age, gender, qualification, skill, or other conditions as judged by the Company. (3) If the applicant has a past or present physical or mental illness that may recur. (4) If the applicant obstructs the Company’s arrangements intentionally or due to negligence. (5) If the applicant fails to submit the required documents by the due date. (6) If the applicant cannot be reached at the contact information provided or does not respond to the Company’s communications. (7) If the circumstances listed in Article 5, Paragraph 7, arise. (8) If the applicant causes inconvenience to teachers, staff, students, cohabitants at the Accommodation, neighboring residents, or other third parties during the study abroad period. (9) If the Company suffers damage based on any of the preceding paragraphs.

Obligations upon Contract Cancellation:

• If the Company cancels the Study Abroad Support Contract based on the preceding paragraph, the Company is not obligated to refund any service fees, charges, or other costs already paid to the applicant and assumes no liability for damages.

Obligation to Compensate for Damages:

• If the Company suffers damage based on any of the circumstances listed in Paragraph 1, the applicant is obligated to compensate the Company for the damage.

Chapter 5: Payments and Billing

Article 11: Payment of Service Fees and Remittances Handled by the Company

1. Payment by the Applicant:
   • The applicant is obligated to pay the amounts due to the Company under the Study Abroad Support Contract and these Terms by the deadline specified in the following paragraph or by the deadline designated by the Company by transferring the amount to the designated account. Transfer fees are the responsibility of the applicant.
2. Remittance Handling:
   • The Company will handle remittances to Educational Institutions or Accommodations on behalf of the applicant for payments requested by the Educational Institutions or Accommodations. The applicant must remit the amount to the Company by transferring the amount to the account designated by the Company by the deadline specified in the following paragraph. Transfer fees are the responsibility of the applicant.
3. Payment by a Third Party:
   • If someone other than the applicant makes payments or remittances to the Company, prior notification to and approval from the Company is required. If the Company does not approve, the Company assumes no responsibility for any damages to the applicant.
4. Issuance of Receipts:
   • Receipts for payments or remittances based on Paragraphs 1 and 2 will not be issued by the Company or the Educational Institutions/Accommodations. The applicant is responsible for keeping the remittance or payment records as proof of payment.

Article 12: Payment Deadlines

• The applicant must pay or remit the amount by the payment deadline specified in the invoice issued by the Company or within five business days from the invoice issuance date.
• For study abroad requiring a visa, the payment deadline is set at 180 days (6 months) before the enrollment date. If payment is not completed, the visa issuance and the procedures with the Educational Institution cannot proceed.
• For study abroad not requiring a visa, the Company will issue an invoice at least 90 days before the start date of the study abroad.
• If applying for accommodation arrangements, the payment deadline is 45 days before the scheduled enrollment date. If payment is not completed, the accommodation arrangements cannot proceed.
• If not applying for accommodation arrangements, the payment deadline is 30 days before the scheduled enrollment date.
• If the study abroad is confirmed but there is sufficient time before the scheduled start date (generally more than 6 months), and full payment of the study abroad fees cannot be made at that time, a deposit equivalent to the cancellation fee of $200 (USD), or the higher amount between the application fee for each school and $200 (USD), must be paid, which will serve as a provisional application. The deposit is non-refundable.
• Payment of the full invoiced amount is required to proceed with the study abroad application procedures.
• The Company assumes no responsibility for any additional costs or disadvantages to the applicant arising from incomplete payment of the invoiced amount.

Article 13: Changes to Invoiced Amounts by Educational Institutions or Accommodations

• If the invoiced amount changes while the applicant has not yet completed payment by the due date specified in the previous article, the applicant must pay the reissued invoiced amount by the new payment deadline.
• If payment is made directly to the Educational Institution or Accommodation, the applicant must follow the instructions of the Educational Institution or Accommodation and pay by the specified deadline. The Company assumes no responsibility for direct payments.
• The Company will not make any changes or refunds for the service fees once payment is completed.

Article 14: Refunds

1. Refunds from Educational Institutions or Accommodations:
   • Refunds from Educational Institutions or Accommodations are determined based on the contract or terms and conditions, and the applicant must comply with these. It is assumed that the applicant has agreed to the contract or terms and conditions.
2. Refunds from the Company:
   • If the Company receives a refund from the Educational Institution or Accommodation, the Company will transfer the refund amount to the account designated by the applicant by the end of the month following the month of receipt, in accordance with Article 9, Paragraph 3. If there is a currency change, the exchange rate specified in the Company’s invoice will apply. The transfer fees are the responsibility of the applicant.

Chapter 6: Liability

Article 15: The Company’s Liability

1. Damage Due to Intent or Negligence:
   • If the Company fails to fulfill its obligations intentionally or negligently, causing damage to the applicant, the Company will compensate for the damage.
2. The Company’s Disclaimer:
   • The Company assumes no responsibility if the applicant suffers damage due to the following reasons:
     • Discrepancies between the applicant’s dissatisfaction or perceptions regarding the Educational Institution or Accommodation and objective circumstances.
     • Changes or cancellations due to natural disasters, wars, riots.
     • Cancellations or delays of transportation, accommodation services, or schedule changes due to disruptions, schedule changes, or route changes, resulting in changes or cancellations of the itinerary, accidents during free time, food poisoning, theft, etc.
     • Orders from government agencies, immigration restrictions, or quarantines due to infectious diseases, resulting in changes or cancellations of the itinerary.
     • Damage to the equipment at schools or accommodations.
     • Changes in course fees due to changes in courses or curriculums at vocational schools.
     • Damage resulting from changes in study abroad life due to changes in school regulations.
     • Visa issues resulting from changes in school regulations.
     • If it is impossible to obtain a visa for the Destination Country.
     • Troubles at the Accommodation.
     • If the Company is not responsible for the issue.
3. Closure (Bankruptcy) of Educational Institutions:
   • If the Educational Institution closes or goes bankrupt without notice, the Company assumes no responsibility for tuition fees or other costs. However, the Company will make efforts to assist the applicant in transferring to another program for the remaining Study Abroad Program period.
4. Curriculum Changes:
   • If the Educational Institution changes the curriculum or course hours without notice, the applicant must comply with the school’s instructions, and the Company assumes no responsibility for this.
5. Personal Responsibility of the Applicant:
   • The applicant acts at their own risk and bears all obligations and responsibilities for any violations of laws, public order, and morals, including those that infringe on the rights of third parties after travel, with the Company assuming no responsibility.

Article 16: Applicant’s Responsibility

1. General Responsibility:
   • Matters not specified as the Company’s obligations or responsibilities in this Agreement are the responsibility of the applicant. This includes, but is not limited to:
     • Injuries or illnesses of the applicant.
     • Loss or misplacement of luggage.
     • Errors in inputting travel dates in tickets or insurance, leading to incorrect acquisition.
2. Obligation to Compensate for Damages:
   • If the Company suffers damage due to the applicant’s intentional or negligent actions, violation of laws, public order, and morals, or failure to fulfill the obligations stipulated in this Agreement, the applicant must compensate for the damage.
3. Notification of Contract Changes:
   • If the applicant terminates or extends the contract with the Educational Institution or Accommodation midway, they must notify the Company in advance. If this notification is not made, the applicant must immediately pay the Company the amount equivalent to the lost profits.
4. Compliance with Laws:
   • The applicant is responsible for complying with the laws of Canada and the laws of the countries where they study abroad.

Chapter 7: Handling of Personal Information

Article 17: Handling of Personal Information

1. Definition of Personal Information:
   • “Personal Information” includes the following information and refers to information that can identify a specific individual when compared with other information:
     • “Attribute Information” such as name, age, gender, date of birth, address, phone number, nationality, etc.
     • Information recorded in documents such as a passport for identification purposes
     • Image and audio information recording the individual’s image or voice
2. Provision of Personal Information:
   • The applicant agrees to provide personal information necessary for the Study Abroad Support Contract, etc.
   • The applicant also agrees to submit documents such as health insurance cards, driver’s licenses, passports, etc., for identification purposes.
3. Use of Personal Information:
   • The applicant agrees to the collection and use of personal information within the following scope:
     • Judgment, conclusion, execution, and after-sales service of the Study Abroad Support Contract
     • Provision of information related to service provision
     • Use for improving service quality
     • Responding to opinions, requests, and consultations
     • Responding to inquiries from Educational Institutions or Accommodations
4. Other Uses:
   • Personal information may be used for the performance of related tasks.

Article 18: Provision of Personal Information to Third Parties

1. Conditions for Provision:
   • Personal information may be provided to third parties under reasonable conditions such as compliance with laws and ensuring human safety.
2. Disclosure, Correction, Deletion:
   • The applicant may request disclosure, correction, or deletion of their personal information, and inaccurate information will be promptly corrected or deleted.
3. Suspension of Use, etc.:
   • If the use exceeds the purpose or if improper provision is discovered, the use of the information will be suspended, and appropriate alternative measures will be taken in response to the applicant’s request.

Article 19: Disclosure, Correction, Deletion of Personal Information

1. Rights to Request:
   • The applicant has the right to request disclosure, correction, or deletion of their personal information.
2. Conditions for Refusal:
   • Disclosure may be refused under certain conditions to protect the rights of others or to comply with laws.
3. Response to Inaccurate Information:
   • If inaccurate information is found, it will be promptly corrected or deleted.
4. Suspension of Use, etc.:
   • If use deviates from the purpose or improper provision is found, appropriate measures such as suspension of use will be taken.

Article 20: Accuracy of Personal Information

1. Responsibility for Information Provision:
   • The applicant is responsible for ensuring the accuracy and up-to-dateness of the personal information provided at the time of provision.

Article 21: Personal Information Management Officer

• Designation of Responsible Officer:
  • The Personal Information Management Officer of the Company is the Head of the Administration Department.

Article 22: Contact Information

1. Contact Details:
   Address: 120 Adelaide St W Suite #2500, Toronto, ON M5H 1T1
   Department in Charge: Administration Department
   Phone Number: 050-1808-7403
   Reception Hours: 10:00-17:00 (excluding weekends, holidays, and company holidays)
2. Precautions for Procedures:
   • A prescribed fee is required for procedures.
   • Consent is required for recording the content of telephone inquiries.

Chapter 8: Other Provisions

Article 23: Penalty for Delayed Payment

• Late Payment Penalty:
  • If the applicant delays payment, they must pay a late payment penalty at an annual rate of 14.6% from the day after the due date until full payment is made.

Article 24: Exclusion of Anti-Social Forces

1. Applicant’s Assurance:
   • The applicant assures that they are not involved with anti-social forces and that their family members are also not involved.
2. Contract Termination Possibility:
   • If the applicant violates this assurance, the Company may terminate the Study Abroad Support Contract without notice. The applicant is liable for any damages incurred by the Company due to this termination.

Article 25: Prohibition of Assignment

• Prohibition of Change in Contractual Status:
  • The applicant may not assign, transfer, or provide as collateral their contractual status, rights, or obligations to a third party without consent.

Article 26: Contract Duration

• Contract Duration:
  • The contract period between the Company and the applicant is until the completion of the Study Abroad Program.

Article 27: Severability

• Validity of Other Provisions if Invalid:
  • Even if part of this Agreement is invalidated by law, other parts remain valid and effective.

Article 28: Governing Law and Jurisdiction

• Governing Law:
  • The contract is governed by and interpreted in accordance with Canadian law.

Article 29: Exclusive Jurisdiction

• Dispute Resolution:
  • All disputes will be exclusively under the jurisdiction of the Tokyo Summary Court or the Tokyo District Court.

Article 30: Changes to the Terms

1. Conditions for Change:
   • The Company may change the terms of this Agreement if it is in the general interest of the applicant and the change is reasonable. Prior notice to the applicant is required for any changes.
2. Effectiveness of Changes:
   • Once the effective date arrives, the amended Agreement will apply. The notice will be provided by the effective date.

This Agreement applies to any contracts signed on and after August 28, 2024. 

 

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